Creación: Octubre 12, 2021
ESPAÑOL
Sección 1: Políticas de devolución de tickets
Nuestra política de devolución de tickets está diseñada para proporcionarte una experiencia satisfactoria al adquirir entradas para eventos. A continuación, te presento nuestras reglas claras y precisas:
1. Cambios y devoluciones: Permitimos cambios y devoluciones de tickets en determinadas circunstancias, siempre y cuando se cumplan ciertos requisitos.
2. Ventana de tiempo: Puedes solicitar un cambio o devolución de tu ticket hasta 24 despues de la compra de tickets si cumples con ciertas condiciones a discrecion de nuestro agente de atencion al cliente. Después de este plazo, no se aceptarán cambios ni devoluciones.
3. Condiciones para cambios y devoluciones:
a. Cancelación de evento: En caso de que un evento sea cancelado, ofreceremos la opción de cambio de fecha o reembolso completo del valor del ticket. No incluye los cargos adicionales pagados por servicios de ventas de tickets online. Si, como comprador proporciono informacion falsa, incompleta o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.
b. Cambio de asistente: Si no puedes asistir a un evento y deseas transferir tu ticket a otra persona, permitiremos el cambio de nombre en el ticket sin cargos adicionales.
c. Cambio de ubicación: Si deseas cambiar tu ubicación dentro de un evento, podrás hacerlo sujeto a disponibilidad y pagando la diferencia de precio, si corresponde, solo 1 semana antes del evento, o si la empresa productora lo permite como caso especial.
4. Exclusiones de cambios y devoluciones:
a. Eventos no cancelados ni pospuestos: Si el evento se lleva a cabo según lo programado y decides no asistir, no se realizarán devoluciones ni cambios.
b. Tickets adquiridos a través de terceros: No nos responsabilizamos por tickets comprados a revendedores o intermediarios. Nuestra política de devolución solo se aplica a los tickets comprados directamente a través de nuestra plataforma.
5. Proceso de solicitud de cambios y devoluciones: Para solicitar un cambio o devolución, deberás ponerte en contacto con nuestro servicio de atención al cliente, ya sea por teléfono, email o a través de nuestro sitio web. Te proporcionaremos las instrucciones necesarias y te guiaremos durante el proceso si tus condiciones aplican para un cambio.
6. Tiempo de procesamiento: Nos comprometemos a procesar las solicitudes de cambios y devoluciones en un plazo de 03 días hábiles. Sin embargo, ten en cuenta que el reembolso en su cuenta bancaria puede demorar entre 3-7 dias habiles, dependiendo de los plazos establecidos por las entidades financieras.
7. Notificaciones: Nos comprometemos a notificar a todos los compradores afectados por la cancelacion de un evento tan pronto como recibamos la información oficial del organizador, esta informacion se enviara y tomara como referencia los datos que como comprador usted proporciono en la compra online.
8. El comprador se adhiere a nuestras politicas: El comprador asume y se adhiere a nuestras politicas de devoluciones de tickets y no podra solicitar bajo ninguna circunstancia a su entidad bancaria, tarjeta de credito o tarjeta de debito, o cualquier otra forma de pago reembolsos de dinero por fraude o cancelar la compra por sospecha de fraude, ya que se enviara a su banco esta politica de devolucion de tickets que usted acepto a la hora de la compra. Si esto ocurre, y mientras se soluciona la disputa con su banco sus tickets quedaran anulados, y si el evento se realiza en los proximos dias y la disputa no se ha solucionado, no podra asistir al mismo y perdera el monto pagado aun cuando la disputa falle a nuestro favor.
Agradecemos tu confianza al elegirnos como tu proveedor de tickets. Nuestra política de devoluciones está diseñada para garantizar transparencia y satisfacción en tus transacciones. Si tienes alguna pregunta adicional o necesitas más información, no dude en comunicarse con nuestro equipo de atención al cliente. ¡Disfruta del evento!
Sección 2: Políticas de devolución de tickets por reprogramación de eventos (No aplica para suspensión o cancelación de eventos)
Nuestra política de devolución por reprogramación de eventos está diseñada para brindarte flexibilidad y opciones justas en caso de cambios en las fechas programadas. A continuación, encontrarás nuestras reglas claras y precisas:
1. Reprogramación del evento: En caso de que el evento sea reprogramado, ofrecemos coordinar nueva fecha en un lapso maximo 30 dias a partir de la fecha original del evento y asegurarte una experiencia satisfactoria. No se aceptaran o procesaran reembolsos hasta que se defina la fecha de reprogramacion de un evento.
2. Notificación de la reprogramación: Nos comprometemos a notificar a todos los compradores afectados por la reprogramacion del evento tan pronto como recibamos la información oficial del organizador, esta informacion se enviara y tomara como referencia los datos que como comprador usted proporciono en la compra online.
3. Opciones disponibles para los compradores:
a. Conservar el ticket: Si la nueva fecha del evento te conviene, puedes optar por conservar tu ticket sin realizar ningún cambio. Tu ticket seguirá siendo válido para la nueva fecha y podrás asistir al evento según lo previsto en la misma localidad que usted compro sus tickets.
b. Cambio de fecha: Si no puedes asistir al evento en la nueva fecha, te ofrecemos la opción de cambiar tu ticket por otro evento organizado por la misma empresa o el mismo artista. El cambio estará sujeto a disponibilidad y podrás solicitarlo sin costos adicionales.
c. Cambio de asistente: Si no puedes asistir al evento y desea transferir su ticket a otra persona, permitiremos el cambio de nombre en el ticket sin cargos adicionales.
d. Reembolso: Si la reprogramación del evento no se ajusta a sus planes y ninguna de las opciones anteriores es adecuada, te ofreceremos un reembolso completo del valor del ticket. No incluye los cargos adicionales pagados por servicios de ventas de tickets online. Si, como comprador proporciono informacion falsa o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.
e. Plazo para solicitar cambios y reembolsos: Dispondrás de 05 días continuos a partir del dia de la notificación de la reprogramación del evento, para comunicarse con nuestro servicio de atención al cliente y elegir la opción de reembolso, de lo contrario asumimos que asistiras al evento y despues de este plazo no se procesaran reembolsos. La empresa no esta obligada a notificar este lapso de 5 dias continuos ya que contactara a cada comprador que se encuentre en la base de datos del evento en reprogramacion de forma automatica. Si, como comprador proporciono informacion falsa, incompleta o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.
4. Proceso de solicitud de cambios y reembolsos: Para solicitar un cambio de fecha o reembolso, deberás ponerse en contacto con nuestro servicio de atención al cliente. Le brindaremos las instrucciones necesarias y le asistiremos durante todo el proceso.
5. Tiempo de procesamiento: Nos comprometemos a procesar las solicitudes de cambios y reembolsos relacionadas con la reprogramación del evento en un plazo de 03 días hábiles. El reembolso en su cuenta bancaria puede demorar entre 3-7 días habiles, según los plazos establecidos por las entidades financieras.
6. Reembolsos o cambios: No se aceptan cambios, ni reembolsos 15 dias antes del evento, el dia del evento o despues del evento por ningun motivo.
7. Exclusiones: Esta política de devolución por reprogramación de eventos no se aplica en situaciones de cancelación total del evento. Para las políticas de devolución en casos de cancelación, te invitamos a revisar nuestra política general de devoluciones.
8. El comprador se adhiere a nuestras politicas: El comprador asume y se adhiere a nuestras politicas de devoluciones de tickets y no podra solicitar bajo ninguna circunstancia a su entidad bancaria, tarjeta de credito o tarjeta de debito, o cualquier otra forma de pago el reembolso de dinero por fraude o cancelar la compra por sospecha de fraude, ya que se enviara a su banco esta politica de devolucion de tickets que usted acepto a la hora de la compra. Si esto ocurriera, y mientras se soluciona la disputa con su banco sus tickets quedaran anulados, y si el evento se realiza el los proximos dias y la disputa no se ha solucionado, no podra asistir al mismo y perdera el monto pagado aun cuando la disputa falle a nuestro favor.
Agradecemos su comprensión y cooperación en caso de reprogramación de eventos. Estamos comprometidos en brindarte opciones justas y transparentes para asegurar su satisfacción como cliente. Si tiene alguna pregunta adicional o necesita más información, no dude en comunicarse con nuestro equipo de atención al cliente. ¡Esperamos que disfrute su evento en la nueva fecha!
Stage Level Productions
Email: stagelevelohio@gmail.com
513-8880934
Creation: October 12, 2021.
ENGLISH
Section 1: Ticket Return Policies
Our ticket return policy is designed to provide you with a satisfying experience when purchasing event tickets. Below, we present our clear and precise rules:
- Changes and Returns: We allow ticket changes and returns under certain circumstances, provided that specific requirements are met.
- Timeframe: You can request a ticket change or return up to 24 hours after the ticket purchase, subject to certain conditions at the discretion of our customer service agent. After this period, no changes or returns will be accepted.
- Conditions for Changes and Returns:
a. Event Cancellation: In the event of a cancellation, we will offer the option to change the date or provide a full refund of the ticket value. This does not include additional charges paid for online ticketing services. If you, as the buyer, provide false, incomplete, or inaccurate information in your refund request, the refund will not be processed.
b. Attendee Name Change: If you are unable to attend the event and wish to transfer your ticket to another person, we allow for a name change on the ticket without any additional charges.
c. Seat Location Change: If you wish to change your seat location within the event, you may do so subject to availability and by paying any price difference, if applicable, only up to 3 weeks before the event or as permitted by the production company as a special case.
- Exclusions from Changes and Returns:
a. Non-cancelled or non-postponed events: If the event takes place as scheduled and you choose not to attend, no returns or changes will be made.
b. Tickets purchased through third parties: We are not responsible for tickets purchased from resellers or intermediaries. Our return policy only applies to tickets purchased directly through our platform.
- Process for Requesting Changes and Returns: To request a change or return, you must contact our customer service, either by phone, email, or through our website. We will provide you with the necessary instructions and guide you through the process if your conditions qualify for a change.
- Processing Time: We commit to processing change and return requests within 3 business days. However, please note that the refund to your bank account may take between 3-7 business days, depending on the timelines established by financial institutions.
- Notifications: We undertake to notify all affected buyers of event cancellations as soon as we receive official information from the organizer. This information will be sent using the buyer's provided online purchase data as reference.
- Buyer's Agreement to Our Policies: The buyer assumes and adheres to our ticket return policies and cannot, under any circumstances, request a refund from their bank, credit card, debit card, or any other payment method for fraud or cancel the purchase due to suspected fraud. This ticket return policy, which you accepted at the time of purchase, will be sent to your bank. If this were to occur, and while the dispute with your bank is being resolved, your tickets will be voided. If the event takes place in the upcoming days and the dispute has not been resolved, you will not be able to attend the event and will lose the amount paid, even if the dispute is resolved in our favor.
We appreciate your trust in choosing us as your ticket provider. Our return policy is designed to ensure transparency and satisfaction in your transactions. If you have any additional questions or need further information, please do not hesitate to contact our customer service team. Enjoy the event!
Section 2: Ticket Return Policies for Event Rescheduling (Not applicable to event suspensions or cancellations)
Our ticket return policy for event rescheduling is designed to provide you with flexibility and fair options in case of changes to the scheduled dates. Below, you will find our clear and precise rules:
- Event Rescheduling: If the event is rescheduled, we offer to coordinate a new date within a maximum period of 30 days from the original event date to ensure your satisfactory experience. No refunds will be accepted or processed until the rescheduled date of an event is determined.
- Rescheduling Notification: We commit to notify all affected buyers of the event rescheduling as soon as we receive official information from the organizer. This information will be sent using the buyer's provided online purchase data as reference.
- Available Options for Buyers:
a. Keep the Ticket: If the new event date is suitable for you, you can choose to keep your ticket without making any changes. Your ticket will remain valid for the new date, and you will be able to attend the event as originally planned in the same location where you purchased your tickets.
b. Date Change: If you cannot attend the event on the new date, we offer the option to change your ticket for another event organized by the same company or artist. The change will be subject to availability, and you can request it without any additional costs.
c. Attendee Name Change: If you are unable to attend the event and wish to transfer your ticket to another person, we allow for a name change on the ticket without any additional charges.
d. Refund: If the event rescheduling does not fit your plans and none of the above options are suitable, we will offer a full refund of the ticket value. This does not include additional charges paid for online ticketing services. If you, as the buyer, provide false or inaccurate information in your refund request, the refund will not be processed.
e. Deadline for Requesting Changes and Refunds: You have a continuous period of 5 days from the day of the event rescheduling notification to contact our customer service and choose the refund option; otherwise, we assume that you will attend the event, and no refunds will be processed after this deadline. The company is not obligated to notify this 5-day continuous period as it will automatically contact each buyer listed in the rescheduled event database. If you, as the buyer, provide false, incomplete, or inaccurate information in your refund request, the refund request will not be processed.
- Process for Requesting Changes and Refunds: To request a date change or refund, you must contact our customer service. We will provide you with the necessary instructions and assist you throughout the process.
- Processing Time: We commit to processing change and refund requests related to event rescheduling within 3 business days. The refund to your bank account may take between 3-7 business days, depending on the timelines established by financial institutions.
- Refunds or Changes: No changes or refunds are accepted 15 days before the event, on the day of the event, or after the event for any reason.
- Exclusions: This ticket return policy for event rescheduling does not apply in situations of total event cancellation. For return policies in cases of cancellation, we invite you to review our general return policy.
- The buyer adheres to our policies: The buyer assumes and adheres to our ticket return policies and may not, under any circumstances, request a refund from their bank, credit card, debit card, or any other form of payment for fraud or cancel the purchase due to suspected fraud, as this ticket return policy that you accepted at the time of purchase will be sent to your bank. If this were to occur, and while the dispute with your bank is being resolved, your tickets will be voided. If the event takes place in the upcoming days and the dispute has not been resolved, you will not be able to attend the event and will lose the amount paid, even if the dispute is resolved in our favor.
We appreciate your understanding and cooperation in the event of event rescheduling. We are committed to providing you with fair and transparent options to ensure your satisfaction as a customer. If you have any additional questions or need further information, please do not hesitate to contact our customer service team. We hope you enjoy the event on the new date!
Stage Level Productions
Email: stagelevelohio@gmail.com
513-8880934
PRIVACY POLICY
We,
at stagelevel.net and stagelevel net ( Collectively referred to as “stagelevel net” or
“We” or “Us”), have great respect for your privacy and intend to protect your
personal information. We honor the privacy of our users and highly protect
information users provide for the purpose of using our services. The Privacy
Policy followed by stagelevel net site applies to all users of stagelevel net and any and
all information provided to us. By using stagelevel net website you or other
users accept our terms and practice as described in the following lines. This
policy does not apply to third-party websites, products, or services even if
they link to our Services, and You should consider the privacy practices of
those third-parties carefully. If You disagree with the practices described in
this policy, You should (a) take the necessary steps to remove cookies from
Your computer after leaving our website, and (b) discontinue Your use of our
Services. If you need further assistance or have any question in this
regard, please contact us at Privacy@stagelevel.net.
INFORMATION THAT STAGELEVEL NET MAY COLLECT
When
you or other users of stagelevel net sites and services provide information to us, we
may collect personal information including your name and email address and may
also combine it with the information that was received from different sources.
If such information is provided to us, while you or others using stagelevel net site,
in some other form or manner, or from our business partners and from other
third parties, we may collect personnel information.
The
Personal Data that we may collect includes:
Contact
details, such as name, postal address, telephone number, email address;
Financial
and transaction Data, such as credit or debit card number, and bank account
information; and
Other
Personal Data, such as date of birth, SSN or EIN.
Transaction
data, such as purchases, purchase amount, date of purchase, and payment method;
Cookie
and tracking technology data, such as time spent on the Services, pages
visited, language preferences, and other anonymous traffic data; and
Company
data, such as a company’s legal structure, product and service offerings,
jurisdiction, company records.
OTHER INFORMATION AND METHODS THAT
MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT STAGELEVEL NET WEBSITE
- stagelevel net server
logs automatically collect certain information such as the date and time of
your visit , the type and language of your browser and your device and your IP
address, in order to help stagelevel net to track movements of you and other users of
stagelevel net sites for the purpose of understanding their needs.
- In order to
facilitate your access to stagelevel net website and to personalize your online usage
of our site, we may assign your computer a few cookies.
- In order to
improve and customize our services and promotional methods, we may use standard
ordinary internet tools which could collect information and track your use of
stagelevel net website.
How We Use Data
a.
Personal Data. We and our service providers use
Personal Data to: (i) provide the Services; (ii) detect and prevent fraud;
(iii) mitigate financial loss or other harm to Users, Customers, and stagelevel net;
and (iv) promote, analyze and improve our products, systems, and tools.
Examples of how we may use Personal Data include:
To provide you and
other users with the requested services or products,
To
facilitate the use of our services and products,
To process your
orders, manage and keep track of your stagelevel net account,
To prevent illegal
transactions on stagelevel net website and identify fraudulent use or users of our
products and services,
To better
understand your priorities and customize promotional contents and
advertisements, accordingly,
To research and
evaluate the quality of our services/ products to enhance our services,
To apply and
enforce stagelevel net terms and conditions of use,
To verify an
identity for compliance purposes;
To evaluate an
application to use our Services;
To conduct manual
or systematic monitoring for fraud and other harmful activity;
To respond to
inquiries, send service notices and provide customer support;
To process a
payment with a payment processor, communicate regarding a payment, and provide
related customer service;
For audits,
regulatory purposes, and compliance with industry standards;
To develop new
products;
To send marketing
communications;
To improve or
modify our Services; and
To conduct
aggregate analysis and develop business intelligence that enable us to operate,
protect, make informed decisions, and report on the performance of, our
business.
b. Other Data. We
may use Other Data for a range of different purposes, provided we comply with
applicable law and our contractual commitments. In some countries (for example,
European Economic Area countries), local legal regimes may require us to treat
some or all of Other Data as “personal data” under applicable data protection
laws. Where this is the case, we will process Other Data only for the same
purposes as Personal Data under this privacy policy.
-
CHILDREN’S
ONLINE PRIVACY ACT
stagelevel net observes
the Children’s Online Privacy Act (COPA) and does not intentionally or
knowingly collect information from children under the age of 13.
If such
information be ever collected by stagelevel net, it will be in compliance with COPA.
ADVERTISEMENTS OF OTHER COMPANIES ON
STAGELEVEL NET WEB SITE
- Other networks or
companies may be allowed to advertise on stagelevel net
websites. However,
stagelevel net will not provide any personal information to these advertisers or
companies.
- It is important to
note that if you decide to use or interact with any third
party
advertiser/s on our websites, you must be cautious and aware that these
advertisers may use their own tracking tools and methods ( e.g. cookies etc.)
to collect information, including information about you and the computer you
used to view or interaction with them.
- Please note that
there is an organization called the “Network Advertising Initiative (NAI)” to
which, some of our advertisers and companies are a member . This network
provides consumers with the option and ability to opt-out of being targeted by
all members of NAI. You may visit their website at: www.networkadvertising.org and exercise
your right to opt-out and stop being targeted for further advertisements.
- Please exercise
your out-most caution when using our website to communicate with other
third-party especially, when you provide information about yourself or another
person . In doing so, please bear in mind that stagelevel net does not have the
ability to control who may read your postings or what they may do with the
information you provide. We reiterate the necessity to use care and
caution in posting your personal information.
INFORMATION
MAY BE SHARED WITH FOLLOWING PARTIES;
stagelevel net
does not sell or rent Personal Data to marketers or unaffiliated third parties.
We share Your Personal Data with trusted third parties, including:
a.
To stagelevel net Affiliates. We share Data with entities worldwide that we control,
are controlled by us, or are under our common control, to provide our Services.
stagelevel net is the party responsible for overall management and use of the
Data by these affiliated parties;
b.
To stagelevel net Service Providers. We share Data with service providers who help us
provide the Services. Service providers help us with things like payment
processing (i.e., banks, credit bureaus, payment method providers), website
hosting, data analysis, information technology and related infrastructure,
customer service, email delivery, and auditing;
c.
To Our Users. We share Data with Users (such as event organizers, merchants and
application providers) as necessary to process payments or provide the
Services. For example, we share Data with Users about purchases made by their
Customers through the stagelevel net services;
d.
To Authorized Third Parties. We share data with parties directly authorized by
a User to receive Data, such as when a User authorizes a third party
application provider to access the User’s stagelevel net account. The use of Data by
an authorized third party is subject to the third party’s privacy policy;
e.
To Third Parties. We will share Data with third parties in the event of any
reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including
in connection with any bankruptcy or similar proceedings); and
f.
Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we
believe necessary: (i) under applicable law, or payment method rules; (ii) to
enforce our terms and conditions; (iii) to protect our rights, privacy, safety
or property, and/or that of our affiliates, You or others; and (iv) to respond
to requests from courts, law enforcement agencies, regulatory agencies, and
other public and government authorities, which may include authorities outside
Your country of residence.We may share personal information with:
g.Organizers and
producers of the events who are involved in the production or sponsoring the
event, including but not limited to the venues, promoters, talents, performers
and their representatives/ agents,
h.Credit card
companies and their partners for process of payments as well as other providers
of services to stagelevel net,
i.Our business
partners who may offer you their products and services,
j.Other legal
agencies, in order to protect our users and prevent fraudulent transactions and
misuse of our website.
Non-personal
information may be combined and shared with advertisers and others.
YOU
HAVE THE RIGHT TO DECIDE
You have the right
to decide :
- To decline
receiving promotional messages, up-dates, emails and news from stagelevel net by
sending us an email,
- To refuse or
delete cookies and change your settings, even though our website may not be
able to provide you with all features of our website,
- To refuse
providing personal information. This might be resulted in
non-availability of certain features or services of stagelevel net to you.
Security.
We
use reasonable organizational, technical and administrative measures to protect
Personal Data within our organization. Unfortunately, no data transmission or
storage system can be guaranteed to be 100% secure. If You have reason to
believe that Your interaction with us is no longer secure (for example, if You
feel that the security of Your account has been compromised), please contact us
immediately.
UPDATE OF PRIVCY POLICY
stagelevel net
may change or updates its’ applicable Privacy Policy according to the potential
changes in our practice or services.
PRIVACY RIGHTS IN CALIFORNIA
As
the resident of California, you have the right to request information from us
concerning the way we share certain types of personal information with
others for the purpose of mail advertising. California law gives you the
right to send us a request at a designated address to receive the following
information;
1- The types and
categories of information we disclosed to third parties for their mail
marketing during the previous year.
2- The names and
addresses of the third parties that received that information; and
3- If the nature of
the third party’s business cannot be determined from their name, examples of
the products or services marketed,
HOW TO CONTACT US
If
you have any question or concern about this Privacy Policy or other matters
pertinent to our services or practices, please contact us by email at Privacy@stagelevel.net
