Help

Frequently Asked Questions

• How do I know if my order went through?

After placing a successful order, you should receive a confirmation number and/or confirmation email. You can also log in to your account and check "User Menu > Order > Order History".

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You'll see the tickets on the confirmation page and can print them right away
  2. In your confirmation email, there is a link to the "Print Tickets"
  3. You can log in to your account and print tickets from "User Menu > Tickets > Print Tickets".

• I checked out as a guest and didn't create an account. Can I still login to manage, print or refund my tickets?

Yes, click on the sign in button, enter the email you used for the purchase and you can claim your account by confirming your email address.

• My credit card show a charge but I never received my tickets?

Credit card dashboards often show Authorizations as charges and that confuses buyers. Authorization is not a charge and will go away automatically in a few days. A failed authorization means that the transaction was failed for some reason. If you tried purchasing, but never received a confirmation number or confirmation email but you see a charge, that is most likely a failed authorization and not a charge.

Before trying to purchase again, check "User menu > Tickets > My Tickets" to make sure your purchase did not go through. If your order has not gone through, you should try purchasing again. Your purchase is only successful when you see the confirmation page.

• Why does my credit card show more than one charge for a single purchase? Am I double-charged?

1- Check "User menu > Tickets > My Tickets" to make sure your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

2- If you've submitted your transaction with a wrong billing address, the AVS (address verification system, used by credit card processors to prevent fraud) will reject your payment but put a temporary hold on the amount, also known as "authorization". The authorization is not a charge and will drop off your statement in a few days. Check your statement again in a few days to confirm that the amount is gone.

• Do I need to print my e-tickets, or can I just show on my phone?

Most events accept mobile tickets, but some don't. Unless clearly instructed otherwise in the event information or the delivery method choices, you should try to print your tickets.

• Can I change my ticket delivery method?

Contact us right away, and we may be able to change your delivery method.

• Can I change my seat or performance if I got the wrong tickets?

If the exchange policy of the event allows exchanges or upgrades, you can use "User Menu > Tickets > Exchange Tickets" to exchange, upgrade or change the date of your tickets.

If the return policy of the event allows returns, you can use "User Menu > Tickets > Return Tickets" to return your tickets for store credit and purchase a new set of tickets. Your store credit will be applied on the checkout page.your purchase went through only once. If you've made more than one purchase, you may want to return the duplicates.

Otherwise, you can contact us. We may be able to exchange the tickets for you.

• What if I didn't receive a confirmation email or invoice?

First, check your spam folder. If the email isn't there, you've probably entered an invalid email address or are using a system that blocks our emails.

To view, print, or receive the confirmation and email as an invoice, use the "User menu > Orders > Order History" and click on the icon for the invoice.

• How do I sign in if I forgot my password?

If you've entered the correct email address, you can simply reset your password. Click on the Sign In button, click Forgot Password, and wait a few minutes. You'll receive the password recovery code in your email, and you can then change your password.

• I cannot sign in and I haven't gotten any emails (welcome email, order confirmation, password recovery) from you. What should I do?

You've probably signed up with a wrong email address or made a typo in your email address. Try to sign up again with the correct email address.

• I purchased Refund Protection. How can I file a claim?

Refund protection is offered through XCover, an independent, 3rd party company. All claims and refunds should be processed directly and solely through XCover. We are not in any way involved or responsible in the refund protection process.

Should you need to file a claim, create an account on https://www.xcover.com/en/login with the same email address that you used to purchase the tickets and file your claim online. If you have any questions or concerns, contact XCover.com directly as XCover, and not the website you purchased tickets from, is solely in charge of the claims and refund protection.

All the information that you need to file a claim with XCover is included in your sales confirmation email and you can access them again from the 'Order History' menu.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the "button" for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is 'Assigned Seat', you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats in your shopping cart before making the purchase.
  4. Now that you have tickets in your shopping cart, press the "Proceed to Checkout" button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

How do I receive my tickets?

Each event may offer one or more delivery methods that you can choose on the checkout page.

  • E-tickets (print or show on the phone): You will receive tickets right after the purchase and can either print them or show them on the phone to get admitted. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Please note that some events may require you to print the tickets. Read the delivery method description to see if printing is required.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail/Post: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

Creación: Octubre 12, 2021

 

ESPAÑOL

 

Sección 1: Políticas de devolución de tickets

Nuestra política de devolución de tickets está diseñada para proporcionarte una experiencia satisfactoria al adquirir entradas para eventos. A continuación, te presento nuestras reglas claras y precisas:

1.    Cambios y devoluciones: Permitimos cambios y devoluciones de tickets en determinadas circunstancias, siempre y cuando se cumplan ciertos requisitos.

2.    Ventana de tiempo: Puedes solicitar un cambio o devolución de tu ticket hasta 24 despues de la compra de tickets si cumples con ciertas condiciones a discrecion de nuestro agente de atencion al cliente. Después de este plazo, no se aceptarán cambios ni devoluciones.

3.    Condiciones para cambios y devoluciones:

a. Cancelación de evento: En caso de que un evento sea cancelado, ofreceremos la opción de cambio de fecha o reembolso completo del valor del ticket. No incluye los cargos adicionales pagados por servicios de ventas de tickets online. Si, como comprador proporciono informacion falsa, incompleta o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.

b. Cambio de asistente: Si no puedes asistir a un evento y deseas transferir tu ticket a otra persona, permitiremos el cambio de nombre en el ticket sin cargos adicionales.

c. Cambio de ubicación: Si deseas cambiar tu ubicación dentro de un evento, podrás hacerlo sujeto a disponibilidad y pagando la diferencia de precio, si corresponde, solo 1 semana antes del evento, o si la empresa productora lo permite como caso especial.

4.    Exclusiones de cambios y devoluciones:

a. Eventos no cancelados ni pospuestos: Si el evento se lleva a cabo según lo programado y decides no asistir, no se realizarán devoluciones ni cambios.

b. Tickets adquiridos a través de terceros: No nos responsabilizamos por tickets comprados a revendedores o intermediarios. Nuestra política de devolución solo se aplica a los tickets comprados directamente a través de nuestra plataforma.

5.    Proceso de solicitud de cambios y devoluciones: Para solicitar un cambio o devolución, deberás ponerte en contacto con nuestro servicio de atención al cliente, ya sea por teléfono, email o a través de nuestro sitio web. Te proporcionaremos las instrucciones necesarias y te guiaremos durante el proceso si tus condiciones aplican para un cambio.

6.    Tiempo de procesamiento: Nos comprometemos a procesar las solicitudes de cambios y devoluciones en un plazo de 03 días hábiles. Sin embargo, ten en cuenta que el reembolso en su cuenta bancaria puede demorar entre 3-7 dias habiles, dependiendo de los plazos establecidos por las entidades financieras.

7.    Notificaciones: Nos comprometemos a notificar a todos los compradores afectados por la cancelacion de un evento tan pronto como recibamos la información oficial del organizador, esta informacion se enviara y tomara como referencia los datos que como comprador usted proporciono en la compra online.

8.    El comprador se adhiere a nuestras politicas: El comprador asume y se adhiere a nuestras politicas de devoluciones de tickets y no podra solicitar bajo ninguna circunstancia a su entidad bancaria, tarjeta de credito o tarjeta de debito, o cualquier otra forma de pago reembolsos de dinero por fraude o cancelar la compra por sospecha de fraude, ya que se enviara a su banco esta politica de devolucion de tickets que usted acepto a la hora de la compra. Si esto ocurre, y mientras se soluciona la disputa con su banco sus tickets quedaran anulados, y si el evento se realiza en los proximos dias y la disputa no se ha solucionado, no podra asistir al mismo y perdera el monto pagado aun cuando la disputa falle a nuestro favor.

Agradecemos tu confianza al elegirnos como tu proveedor de tickets. Nuestra política de devoluciones está diseñada para garantizar transparencia y satisfacción en tus transacciones. Si tienes alguna pregunta adicional o necesitas más información, no dude en comunicarse con nuestro equipo de atención al cliente. ¡Disfruta del evento!

 

Sección 2: Políticas de devolución de tickets por reprogramación de eventos (No aplica para suspensión o cancelación de eventos)

 

Nuestra política de devolución por reprogramación de eventos está diseñada para brindarte flexibilidad y opciones justas en caso de cambios en las fechas programadas. A continuación, encontrarás nuestras reglas claras y precisas:

1.    Reprogramación del evento: En caso de que el evento sea reprogramado, ofrecemos coordinar nueva fecha en un lapso maximo 30 dias a partir de la fecha original del evento y asegurarte una experiencia satisfactoria. No se aceptaran o procesaran reembolsos hasta que se defina la fecha de reprogramacion de un evento.

2.    Notificación de la reprogramación: Nos comprometemos a notificar a todos los compradores afectados por la reprogramacion del evento tan pronto como recibamos la información oficial del organizador, esta informacion se enviara y tomara como referencia los datos que como comprador usted proporciono en la compra online.

3.    Opciones disponibles para los compradores:

a. Conservar el ticket: Si la nueva fecha del evento te conviene, puedes optar por conservar tu ticket sin realizar ningún cambio. Tu ticket seguirá siendo válido para la nueva fecha y podrás asistir al evento según lo previsto en la misma localidad que usted compro sus tickets.

b. Cambio de fecha: Si no puedes asistir al evento en la nueva fecha, te ofrecemos la opción de cambiar tu ticket por otro evento organizado por la misma empresa o el mismo artista. El cambio estará sujeto a disponibilidad y podrás solicitarlo sin costos adicionales.

c. Cambio de asistente: Si no puedes asistir al evento y desea transferir su ticket a otra persona, permitiremos el cambio de nombre en el ticket sin cargos adicionales.

d. Reembolso: Si la reprogramación del evento no se ajusta a sus planes y ninguna de las opciones anteriores es adecuada, te ofreceremos un reembolso completo del valor del ticket. No incluye los cargos adicionales pagados por servicios de ventas de tickets online. Si, como comprador proporciono informacion falsa o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.

e. Plazo para solicitar cambios y reembolsos: Dispondrás de 05 días continuos a partir del dia de la notificación de la reprogramación del evento, para comunicarse con nuestro servicio de atención al cliente y elegir la opción de reembolso, de lo contrario asumimos que asistiras al evento y despues de este plazo no se procesaran reembolsos. La empresa no esta obligada a notificar este lapso de 5 dias continuos ya que contactara a cada comprador que se encuentre en la base de datos del evento en reprogramacion de forma automatica. Si, como comprador proporciono informacion falsa, incompleta o que no se corresponde con los datos en su solicitud de reembolso, la solicitud de reembolso no se procesara.

4.    Proceso de solicitud de cambios y reembolsos: Para solicitar un cambio de fecha o reembolso, deberás ponerse en contacto con nuestro servicio de atención al cliente. Le brindaremos las instrucciones necesarias y le asistiremos durante todo el proceso.

5.    Tiempo de procesamiento: Nos comprometemos a procesar las solicitudes de cambios y reembolsos relacionadas con la reprogramación del evento en un plazo de 03 días hábiles. El reembolso en su cuenta bancaria puede demorar entre 3-7 días habiles, según los plazos establecidos por las entidades financieras.

6.    Reembolsos o cambios: No se aceptan cambios, ni reembolsos 15 dias antes del evento, el dia del evento o despues del evento por ningun motivo.

7.    Exclusiones: Esta política de devolución por reprogramación de eventos no se aplica en situaciones de cancelación total del evento. Para las políticas de devolución en casos de cancelación, te invitamos a revisar nuestra política general de devoluciones.

8.    El comprador se adhiere a nuestras politicas: El comprador asume y se adhiere a nuestras politicas de devoluciones de tickets y no podra solicitar bajo ninguna circunstancia a su entidad bancaria, tarjeta de credito o tarjeta de debito, o cualquier otra forma de pago el reembolso de dinero por fraude o cancelar la compra por sospecha de fraude, ya que se enviara a su banco esta politica de devolucion de tickets que usted acepto a la hora de la compra. Si esto ocurriera, y mientras se soluciona la disputa con su banco sus tickets quedaran anulados, y si el evento se realiza el los proximos dias y la disputa no se ha solucionado, no podra asistir al mismo y perdera el monto pagado aun cuando la disputa falle a nuestro favor.

Agradecemos su comprensión y cooperación en caso de reprogramación de eventos. Estamos comprometidos en brindarte opciones justas y transparentes para asegurar su satisfacción como cliente. Si tiene alguna pregunta adicional o necesita más información, no dude en comunicarse con nuestro equipo de atención al cliente. ¡Esperamos que disfrute su evento en la nueva fecha!

Stage Level Productions

Email: stagelevelohio@gmail.com

513-8880934

 

 

Creation: October 12, 2021.

ENGLISH

Section 1: Ticket Return Policies

Our ticket return policy is designed to provide you with a satisfying experience when purchasing event tickets. Below, we present our clear and precise rules:

  1. Changes and Returns: We allow ticket changes and returns under certain circumstances, provided that specific requirements are met.
  2. Timeframe: You can request a ticket change or return up to 24 hours after the ticket purchase, subject to certain conditions at the discretion of our customer service agent. After this period, no changes or returns will be accepted.
  3. Conditions for Changes and Returns:

a. Event Cancellation: In the event of a cancellation, we will offer the option to change the date or provide a full refund of the ticket value. This does not include additional charges paid for online ticketing services. If you, as the buyer, provide false, incomplete, or inaccurate information in your refund request, the refund will not be processed.

b. Attendee Name Change: If you are unable to attend the event and wish to transfer your ticket to another person, we allow for a name change on the ticket without any additional charges.

c. Seat Location Change: If you wish to change your seat location within the event, you may do so subject to availability and by paying any price difference, if applicable, only up to 3 weeks before the event or as permitted by the production company as a special case.

  1. Exclusions from Changes and Returns:

a. Non-cancelled or non-postponed events: If the event takes place as scheduled and you choose not to attend, no returns or changes will be made.

b. Tickets purchased through third parties: We are not responsible for tickets purchased from resellers or intermediaries. Our return policy only applies to tickets purchased directly through our platform.

  1. Process for Requesting Changes and Returns: To request a change or return, you must contact our customer service, either by phone, email, or through our website. We will provide you with the necessary instructions and guide you through the process if your conditions qualify for a change.
  2. Processing Time: We commit to processing change and return requests within 3 business days. However, please note that the refund to your bank account may take between 3-7 business days, depending on the timelines established by financial institutions.
  3. Notifications: We undertake to notify all affected buyers of event cancellations as soon as we receive official information from the organizer. This information will be sent using the buyer's provided online purchase data as reference.
  4. Buyer's Agreement to Our Policies: The buyer assumes and adheres to our ticket return policies and cannot, under any circumstances, request a refund from their bank, credit card, debit card, or any other payment method for fraud or cancel the purchase due to suspected fraud. This ticket return policy, which you accepted at the time of purchase, will be sent to your bank. If this were to occur, and while the dispute with your bank is being resolved, your tickets will be voided. If the event takes place in the upcoming days and the dispute has not been resolved, you will not be able to attend the event and will lose the amount paid, even if the dispute is resolved in our favor.

 

We appreciate your trust in choosing us as your ticket provider. Our return policy is designed to ensure transparency and satisfaction in your transactions. If you have any additional questions or need further information, please do not hesitate to contact our customer service team. Enjoy the event!

 

Section 2: Ticket Return Policies for Event Rescheduling (Not applicable to event suspensions or cancellations)

Our ticket return policy for event rescheduling is designed to provide you with flexibility and fair options in case of changes to the scheduled dates. Below, you will find our clear and precise rules:

  1. Event Rescheduling: If the event is rescheduled, we offer to coordinate a new date within a maximum period of 30 days from the original event date to ensure your satisfactory experience. No refunds will be accepted or processed until the rescheduled date of an event is determined.
  2. Rescheduling Notification: We commit to notify all affected buyers of the event rescheduling as soon as we receive official information from the organizer. This information will be sent using the buyer's provided online purchase data as reference.
  3. Available Options for Buyers:

a. Keep the Ticket: If the new event date is suitable for you, you can choose to keep your ticket without making any changes. Your ticket will remain valid for the new date, and you will be able to attend the event as originally planned in the same location where you purchased your tickets.

b. Date Change: If you cannot attend the event on the new date, we offer the option to change your ticket for another event organized by the same company or artist. The change will be subject to availability, and you can request it without any additional costs.

c. Attendee Name Change: If you are unable to attend the event and wish to transfer your ticket to another person, we allow for a name change on the ticket without any additional charges.

d. Refund: If the event rescheduling does not fit your plans and none of the above options are suitable, we will offer a full refund of the ticket value. This does not include additional charges paid for online ticketing services. If you, as the buyer, provide false or inaccurate information in your refund request, the refund will not be processed.

e. Deadline for Requesting Changes and Refunds: You have a continuous period of 5 days from the day of the event rescheduling notification to contact our customer service and choose the refund option; otherwise, we assume that you will attend the event, and no refunds will be processed after this deadline. The company is not obligated to notify this 5-day continuous period as it will automatically contact each buyer listed in the rescheduled event database. If you, as the buyer, provide false, incomplete, or inaccurate information in your refund request, the refund request will not be processed.

  1. Process for Requesting Changes and Refunds: To request a date change or refund, you must contact our customer service. We will provide you with the necessary instructions and assist you throughout the process.
  2. Processing Time: We commit to processing change and refund requests related to event rescheduling within 3 business days. The refund to your bank account may take between 3-7 business days, depending on the timelines established by financial institutions.
  3. Refunds or Changes: No changes or refunds are accepted 15 days before the event, on the day of the event, or after the event for any reason.
  4. Exclusions: This ticket return policy for event rescheduling does not apply in situations of total event cancellation. For return policies in cases of cancellation, we invite you to review our general return policy.
  5. The buyer adheres to our policies: The buyer assumes and adheres to our ticket return policies and may not, under any circumstances, request a refund from their bank, credit card, debit card, or any other form of payment for fraud or cancel the purchase due to suspected fraud, as this ticket return policy that you accepted at the time of purchase will be sent to your bank. If this were to occur, and while the dispute with your bank is being resolved, your tickets will be voided. If the event takes place in the upcoming days and the dispute has not been resolved, you will not be able to attend the event and will lose the amount paid, even if the dispute is resolved in our favor.

We appreciate your understanding and cooperation in the event of event rescheduling. We are committed to providing you with fair and transparent options to ensure your satisfaction as a customer. If you have any additional questions or need further information, please do not hesitate to contact our customer service team. We hope you enjoy the event on the new date!

Stage Level Productions

Email: stagelevelohio@gmail.com

513-8880934

 

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Privacy & Cookie Policy

PRIVACY POLICY

We, at stagelevel.net and stagelevel net ( Collectively referred to as “stagelevel net” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect information users provide for the purpose of using our services.  The Privacy Policy followed by stagelevel net site applies to all users of stagelevel net and any and all information provided to us.  By using stagelevel net website you or other users accept our terms and practice as described in the following lines. This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices of those third-parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.  If you need further assistance or have any question in this regard, please contact us at Privacy@stagelevel.net.

 

INFORMATION THAT STAGELEVEL NET MAY COLLECT

When you or other users of stagelevel net sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources. If such information is provided to us, while you or others using stagelevel net site, in some other form or manner, or from our business partners and from other third parties, we may  collect personnel information.

The Personal Data that we may collect includes:

Contact details, such as name, postal address, telephone number, email address;

Financial and transaction Data, such as credit or debit card number, and bank account information; and

Other Personal Data, such as date of birth, SSN or EIN.

Transaction data, such as purchases, purchase amount, date of purchase, and payment method;

Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and

Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records.

 

OTHER  INFORMATION AND METHODS THAT MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT STAGELEVEL NET WEBSITE

 

-          stagelevel net server logs automatically collect certain information such as the date and time of your visit , the type and language of your browser and your device and your IP address, in order to help stagelevel net to track movements of you and other users of stagelevel net sites for the purpose of understanding their needs.

-          In order to facilitate your access to stagelevel net website and to personalize your online usage of our site, we may assign your computer a few cookies.

-          In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of stagelevel net website. 

How We Use Data

a.       Personal Data. We and our service providers use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and stagelevel net; and (iv) promote, analyze and improve our products, systems, and tools. Examples of how we may use Personal Data include:

To provide you and other users with the requested services or products,

To facilitate the use of our services and products,

To process your orders, manage and keep track of your stagelevel net account,

To prevent illegal transactions on stagelevel net website and identify fraudulent use or users of our products and services,

To better understand your priorities and customize promotional contents and advertisements, accordingly,

To research and evaluate the quality of our services/ products to enhance our services,

To apply and enforce stagelevel net terms and conditions of use,

 

To verify an identity for compliance purposes;

To evaluate an application to use our Services;

To conduct manual or systematic monitoring for fraud and other harmful activity;

To respond to inquiries, send service notices and provide customer support;

To process a payment with a payment processor, communicate regarding a payment, and provide related customer service;

For audits, regulatory purposes, and compliance with industry standards;

To develop new products;

To send marketing communications;

To improve or modify our Services; and

To conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business.

b. Other Data. We may use Other Data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all of Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process Other Data only for the same purposes as Personal Data under this privacy policy.

-           

CHILDREN’S ONLINE PRIVACY ACT

stagelevel net observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13. 

If such information be ever collected by stagelevel net, it will be in compliance with COPA.

 

ADVERTISEMENTS OF OTHER COMPANIES ON STAGELEVEL NET WEB SITE

 

-          Other networks or companies may be allowed to advertise on stagelevel net

websites. However, stagelevel net will not provide any personal information to these advertisers or companies.

-          It is important to note that if you decide to use or interact with any third

 party advertiser/s on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods ( e.g. cookies etc.) to collect information, including information about you and the computer you used to view or interaction with them. 

          

-          Please note that there is an organization called the “Network Advertising Initiative (NAI)” to which, some of our advertisers and companies are a member .  This network provides consumers with the option and ability to opt-out of being targeted by all members of  NAI.  You may visit their website at:  www.networkadvertising.org and exercise your right to opt-out and stop being targeted for further advertisements.

-          Please exercise your out-most caution when using our website to communicate with other third-party especially, when you provide information about yourself or another person .  In doing so, please bear in mind that stagelevel net does not have the ability to control who may read your postings or what they may do with the information you provide.  We reiterate the necessity to use care and caution in posting your personal information.

 

INFORMATION MAY BE SHARED WITH FOLLOWING PARTIES;

stagelevel net does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:

a. To stagelevel net Affiliates. We share Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. stagelevel net is the party responsible for overall management and use of the Data by these affiliated parties;

b. To stagelevel net Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;

c. To Our Users. We share Data with Users (such as event organizers, merchants and application providers) as necessary to process payments or provide the Services. For example, we share Data with Users about purchases made by their Customers through the stagelevel net services;

d. To Authorized Third Parties. We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access the User’s stagelevel net account. The use of Data by an authorized third party is subject to the third party’s privacy policy;

e. To Third Parties. We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and

f. Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.We may share personal information with:

g.Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,

h.Credit card companies and their partners for process of payments as well as other providers of services to stagelevel net,

i.Our business partners who may offer you their products and services,

j.Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

Non-personal information may be combined and shared with advertisers and others.

 

YOU HAVE THE RIGHT TO DECIDE

You have the right to decide :

-          To decline receiving promotional messages, up-dates, emails and news from stagelevel net by sending us an email,

-          To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,

-           To refuse providing personal information.  This might be resulted in non-availability of certain features or services of stagelevel net to you.

   

Security.

We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately. 

 

UPDATE OF PRIVCY POLICY

stagelevel net may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.

 

PRIVACY RIGHTS IN CALIFORNIA

As the resident of California, you have the right to request information from us concerning the way we share certain types of  personal information with others for the purpose of mail advertising.  California law gives you the right to send us a request at a designated address to receive the following information;

1-                  The types and categories of information we disclosed to third parties for their mail marketing during the previous year.

2-                  The names and addresses of the third parties that received that information; and

3-                  If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed,

 

HOW TO CONTACT US

If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at Privacy@stagelevel.net

 

Is Buying on this site Secure

Purchasing on this site is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • We use SSL (Secure Socket Layer) technology so your personal information (including credit card number) will be encrypted during the transfer to server.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    You are on a secure (SSL) page if:

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" icon will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).

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